Cancellation and Refund Policy

Welcome to The Ancient Dwaraka. We are committed to providing every visitor with a safe, memorable, and unique underwater experience.

Please read this Cancellation and Refund Policy carefully before booking your tickets through our official website, www.theancientdwaraka.com.

By completing a booking, customers acknowledge and agree to the following terms and conditions.

All confirmed ticket bookings are final. Customer-initiated cancellations and refunds are not permitted, except where required by law.

1. No Cancellation or Refund by Customers

• All tickets booked and confirmed through our website are non-cancellable and non-refundable.
• Once payment is successfully completed and the booking is confirmed, customers cannot cancel their tickets or request a refund due to personal reasons.
• Refunds will not be provided for changes in travel plans, personal emergencies, illness, late arrival, failure to attend, or any other customer-initiated cancellation, except where required by applicable law.
• Tickets cannot be transferred, rescheduled, upgraded, or modified at the customer's request unless expressly approved by The Ancient Dwaraka management.
• Failure to report at the scheduled time may result in forfeiture of the booking without a refund.

2. Refunds Initiated by The Ancient Dwaraka

The Ancient Dwaraka reserves the right to cancel, suspend, postpone, or discontinue any scheduled underwater experience when necessary.

If The Ancient Dwaraka cancels a confirmed experience and is unable to provide the booked service, the company will initiate a refund of the amount paid for the affected ticket, subject to applicable law and the conditions below.

Company-initiated refunds may apply in the following circumstances:

A. Pandemics and Public Health Emergencies

• COVID-19 or similar pandemic situations.
• Government-imposed lockdowns or public health restrictions.
• Official orders prohibiting public gatherings or operation of the facility.

B. Company-Initiated Event Cancellation

• Cancellation of scheduled underwater experiences by management.
• Unexpected operational difficulties preventing the experience from being conducted.
• Temporary or permanent closure of the facility affecting confirmed bookings.

C. Safety and Technical Emergencies

• Unexpected underwater equipment or life-support system failures.
• Water quality or environmental conditions that make the experience unsafe.
• Critical maintenance, structural concerns, or technical problems preventing safe operations.
• Any situation where management determines that continuing the experience would compromise visitor safety.

D. Natural Disasters and Force Majeure

• Floods, earthquakes, severe storms, or other natural calamities.
• Fire, major accidents, or unforeseen emergencies.
• Government restrictions, civil disturbances, or other circumstances beyond the company's reasonable control.

E. Special or Exceptional Circumstances

• Unavoidable closures due to special events or emergencies.
• Emergency maintenance or urgent safety-related shutdowns.
• Other exceptional situations in which the company decides not to conduct the scheduled experience.

3. Refund Eligibility and Approval

• Refunds under this policy are generally available only when the company cancels the confirmed booking or is unable to provide the booked experience.
• Refunds are not available for voluntary customer cancellations, except where required by law.
• Management will review exceptional situations individually.
• Any refund approval must comply with applicable consumer protection laws.
• The company may offer an alternative date with the customer's consent. If the company cancels the experience and the customer does not accept an alternative, the applicable refund will be processed.

4. Refund Processing

For eligible company-initiated refunds:

• The refund will ordinarily be initiated within 7–10 working days after confirmation of eligibility.
• Refunds will normally be processed through the original payment method used for booking, including UPI, debit card, credit card, or net banking.
• The time taken for the refunded amount to reflect in the customer's account depends on the payment gateway, bank, or payment service provider.
• Customers will be informed of the refund status through their registered email address, mobile number, or WhatsApp number, where available.
• Any deductions, if legally permissible, will be clearly communicated. Where the company cancels and cannot provide the booked experience, the full ticket amount paid will ordinarily be refunded.

5. No-Show and Late Arrival Policy

• Visitors must arrive at the facility at the reporting time communicated in their booking confirmation.
• Customers who fail to attend their scheduled experience will not be eligible for a refund.
• Late arrival does not guarantee participation in another available slot.
• Missed bookings cannot be carried forward to another date without management approval.

6. Medical and Safety Restrictions

Visitor safety is our highest priority.

The Ancient Dwaraka may refuse or discontinue participation if a visitor does not meet the applicable medical, age, fitness, or safety requirements.

• Customers must disclose relevant medical conditions when required during booking or the safety assessment.
• Visitors must follow all instructions provided by authorized instructors and safety personnel.
• No refund will ordinarily be issued where participation is refused because of a customer's failure to meet clearly disclosed eligibility requirements, non-disclosure of relevant information, or failure to follow safety instructions.
• Where the company cannot safely provide the booked experience for reasons not attributable to the customer, management will assess refund eligibility in accordance with this policy and applicable law.

7. Duplicate Payments and Payment Failures

• If a customer is charged more than once for the same booking, the duplicate payment will be verified and refunded.
• If payment is deducted but the booking is not confirmed, the customer should contact our support team with the payment transaction details.
• Verified unsuccessful or duplicate transactions will be refunded or reversed according to the payment gateway and banking procedures.

8. Company's Right to Modify Operations

The Ancient Dwaraka reserves the right to modify operating hours, restrict visitor access, suspend underwater activities, or cancel scheduled experiences to ensure safety, comply with government instructions, or address unforeseen operational requirements.

Such decisions will be communicated to affected customers wherever reasonably possible.

Any refund resulting from company-initiated cancellation will be handled in accordance with this policy and applicable law.

9. Contact for Refund-Related Assistance

For inquiries regarding company-initiated cancellations, duplicate payments, or eligible refunds, please contact our official customer support team.

The Ancient Dwaraka – Destination Within
Location: Suraram, Telangana – 502255, India
Website: www.theancientdwaraka.com
Email: theancientdwaraka@gmail.com
Phone: 8331 000 091

Customers should provide their booking ID, registered mobile number, date of booking, and payment transaction reference when requesting assistance.

10. Acceptance of Policy

By booking tickets through The Ancient Dwaraka website, customers confirm that they have read, understood, and accepted this Cancellation and Refund Policy.

All confirmed ticket bookings are final. Customer-initiated cancellations and refunds are not permitted, except where required by law. Refunds are available for eligible company-initiated cancellations and verified payment errors as described above.

The Ancient Dwaraka reserves the right to update this policy from time to time. Any changes will be published on the official website, subject to applicable law.